Refund policy

100% Secure Shopping with Hassle-Free Returns

At Kolonil, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make the return process simple and convenient. Whenever you're ready, we'll also be delighted to help you find something you'll truly love.

Return Eligibility

• Returns are accepted within 15 days from the date of delivery.
• Return requests must be initiated within the 15-day return window.
• Products must be unused, in their original packaging, and accompanied by the original invoice.
• All original tags, including the price tag and QC tag, must remain attached and undamaged.
• For any assistance related to your order, payment, shipment, or return, our Customer Support team is always available to help.

What is Kolonil's Return Policy?

Kolonil accepts returns within 15 days of delivery, provided the product is unused, returned in its original packaging, and includes the original invoice with the price tag and QC tag intact.

How Do I Initiate a Return for a Domestic Order?

To request a return:

1. Navigate to Orders → Products → Return.
2. Select the appropriate reason for the return from the available options.
3. Submit your request within 15 days of receiving your order.

If you need any assistance during the process, our Customer Support team will be happy to assist you.

How Long Does It Take to Schedule a Return Pickup?

Once your return request is approved, the pickup will generally be scheduled within 24–48 working hours.

From Where Will My Return Be Picked Up?

The return pickup will be arranged from the same delivery address where your order was originally received.

Our delivery partner may inspect the product during pickup to verify its condition.

Are Return Pickups Available Everywhere?

Return pickup services are available only in selected serviceable locations based on the coverage of our logistics partners.

If pickup service is unavailable in your area, please contact our Customer Support team. We will provide an alternate return option based on your location.

What Are the Conditions for a Successful Return?

To qualify for a return:

• The product must be unused.
• It must be returned in its original packaging.
• The original invoice must be included.
• The price tag and QC tag must remain attached.
• The product should be returned in the same condition in which it was delivered.

Can I Return an Offline Store Purchase Online?

No. Products purchased from Kolonil retail stores cannot be returned through our online return process.

How Will I Receive My Refund for Prepaid Orders?

For prepaid orders:

• Refunds are initiated within 24–48 hours after the returned product successfully passes inspection.
• The refund will be credited to the same payment method used during purchase.
• Depending on your bank or payment provider, the amount may take 5–7 working days to reflect in your account.

Are Shipping Charges Refundable?

No. Shipping charges are non-refundable when an order is returned.

Does Kolonil Offer Product Exchanges?

Online product exchanges are currently not available.

How Can I Cancel My Order?

To request an order cancellation, please email us at iftikhar1990@gmail.com.

If your order has already been shipped, you may refuse the delivery at the time of arrival. Once the package is returned to us, it will be processed according to our return policy.